Question 1

Are all your products halal?

Accepted Answer

Yes, our entire catalog is halal-certified.

Question 2

What are the shipping times?

Accepted Answer

France: 3 to 5 working days. Rest of Europe: 5 to 8 working days. For countries other than France, please contact us for more information.

Question 3

What are the shipping fees?

Accepted Answer

• France: €14.99 — free shipping from €100
• Belgium, Germany, Luxembourg: €14.99 — free from €100
• Netherlands: €14.90 — free from €100
• Zone 2 (Austria, Czechia, Denmark, Hungary): €14.99 — free from €100
• Zone 3 (Estonia, Finland, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden): €20 — free from €150
• Zone 4 (Bulgaria, Croatia, Greece, Romania): €30 — free from €200
For countries other than France, please contact us for more information.

Question 4

Can I return a product?

Accepted Answer

For hygiene reasons, food items are non-returnable unless defective. Contact us within 14 days.

Question 5

Do you ship across Europe?

Accepted Answer

Yes, we ship across the European Union: Belgium, Germany, Luxembourg, Netherlands, then Zone 2 (Austria, Czechia, Denmark, Hungary), Zone 3 (Estonia, Finland, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden) and Zone 4 (Bulgaria, Croatia, Greece, Romania). Delivery in 5 to 8 working days. For countries other than France, please contact us for more information.

Question 6

How should I store the products?

Accepted Answer

Each product indicates its storage conditions. Sucuk and pastırma: refrigerate after opening.